It is your right to choose not to work with me (for any reason) and it is my right to choose not to work with you (for any reason). If this is a choice either of us make, we must do so within the boundaries of this policy.
Why this Cancellation Policy Exists
Your appointments and wellbeing are very important to you and me both. I understand that there may be occasions where either party have no option but to cancel, or postpone appointments.
If this should happen, it is important that we each give as much notice as possible. This way someone else, who may need the appointment slot, may be able to take it. Conversely if I should need to cancel, I can avoid wasting your time too.
I therefore respectfully request at least 48 hours notice for postponement.
It is for this reason that fees will not be refunded if cancellations are made, or if postponements are made within 48 hours of the appointment.
Ensuring Communications are Received
In order for both of us to receive important messages from one-another in good time, we need to ensure that messages don’t get filtered out as spam, or junk. With this in mind, please:
- Add my email address and phone number to your contacts (I will do the same with your details)
- Request postponements with a phone call, or WhatsApp (or similar) message, in addition to an email to make sure I receive them ASAP (I will do the same)
Postponement Policy
With at least 48 hours notice, you can postpone a session to a mutually agreeable date and the payment would carry over to the rescheduled session.
If you postpone within 48 hours, the payment for that session would remain without refund.
With at least 48 hours notice, I can also postpone sessions to a mutually agreeable date and the payment would carry over to the rescheduled session.
If I were to postpone within 48 hours I would offer you an extra session for free, or offer you a refund of the payment for that session, at the rate of the package you originally paid for.
Non-Attendance Policy
In the case of non-attendance without postponement, or cancellation, the payment for that session would remain without refund, whether you booked in advance, or not.
If I were not to attend, without postponement, or cancellation, I would refund that session and offer you an additional free session.